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Executive, Electronic Shipping Solutions (ESS) Field Support

cap NA Topjobs' client

location Ho Chi Minh City

post time Posted 37 months ago

Existing and Potential Customers (Hanoi/North Vietnam)
  • Make joint sales calls together with Sales staff, to sell the benefits of company's eTools to customers.
  • Help customers during initial SPS/ESS products deployment and hand-hold customers through the implementation process for the SPS/ESS products to ensure adequate comprehension and proper usage of the tools.
  • Assist and guide customers in the setting up of the eTools and customised management reports.
  • Review daily data return from customers to ensure that the customers are transmitting data on their shipments so as to ensure accurate and timely data flow to pre-empt the problem of unbilled shipments.
  • Assist customers in trouble shooting queries and problems on the SPS/eTools.
  • Arrange SPS demonstrations for customers who are potential SPS users, including SPS management reports and demonstrations to managers.
  • Confidently address all queries and concerns that customers may have on company’s eTools, emphasising their advantages which are matched to customers needs for automated tools in the evolving marketplace.
  • Visit ESS customers on a regular basis to gauge satisfaction with the SPS/ESS products, to ascertain any need for extra training and collect suggestions for improvements
  • Keep existing SPS/ESS customers informed of all new SPS/ESS versions and new features which will enhance their usage and convenience
Sales and Marketing & Subfunction
  • Maintain good working relationship with sales, marketing and within customer service departments to encourage customer’s adoption of eTools.
  • Train all the users of the SPS, mainly customers’ clerical staff as well as the relevant Account Managers, Account Executives and Sales Service Representatives who will be utilising the SPS tools.
  • Co-ordinate with departments which will be affected by the SPS/eTools.
  • 2 years experience in IT customer support, preferably with an MNC
  • Diploma in Information Technology (preferable) or equivalent

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company detail

over 200000 employees


Information Technology / Telecommunications

Full Time

Ho Chi Minh City




144 Phung Van Cung Str, Ward 4, Phu Nhuan Dist, HCMC

Ms.Hong / Ms.Lan Phuong

(+8428) 2253 2930/ (+8428) 2253 2932