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Technical Solution Design Specialist

cap NA Topjobs' client

location Ha Noi

post time Posted 40 months ago




1. Summary:

·         Support the commercial teams as the SME on two key subject matters; workflow consulting and laboratory automation to increase core diagnostics win rate in own it accounts.


2. Core Job Responsibilities:


·         Work with the country commercial teams to enrich the total solutions offering for the Own It accounts acquisition play in Align/Propose/Negotiate phase

                      ·         Responsible for top 1 account on play for each country

·         Guiding the country specialist on the layout design by providing subject matter expertise and importantly helping to improve the local capability.

                       ·         Providing the 2nd opinion as a check and balance on the design and if it is addressing the needs of the customers and their KPIs

                       ·         Present the solution and articulating why this is the most appropriate solution to solve the customer's issues and achieve their KPI to the customer be the resourceful advocate

·         Provide the communication between country and global on the gaps (if any) and needs of the area

                       ·         Ability to handle objection handling of last minute customers request that is outside the SOW agreement - and how to value add/value expansion when appropriate.

·         Interface with the project implementation to ensure smooth installation and customer satisfaction by meeting all the deliverables as listed in the SOW.

                       ·         Attend and present at external customer meetings and internal meetings to develop sales opportunities and aid business development

·         Provision of technical information and responses for the tender and contract team; where appropriate complete tender documentation

                       ·         Support the marketing activities and integrate sales efforts as an SME.

·         Liaise with implementation team to ensure that our laboratory solutions are executed according to customer need and sales process

                       ·         Provide support for post implementation workflow consulting to ensure customer expectations and value propositions are delivered and recognised

·         Works with the team on the SOW to ensure that there is alignment and understanding of what it constitute so that we can set customer expectation

                        ·         Achieves consistent high level of customer satisfaction







·         Educated to degree level or equivalent, ideally in a science based or economics/business studies related discipline and/or equivalent experience.


·         Minimum of 3-5 years track record in the diagnostics industry with demonstrated success with at least 2 years exposure to workflow and automation

·         Technical savviness

·         Fully conversant in consultative selling techniques and methodologies

·         Collaborative enterprise thinking

·         Excellent interpersonal and influencing skills; Willingness to work in cross-functional teams

·         Ability to develop and champion new ideas and approaches

·         Black belt in LEAN/6 sigma preferable

·         Knowledge of informatics is a plus



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Full Time

Ha Noi




144 Phung Van Cung Str, Ward 4, Phu Nhuan Dist, HCMC

Ms. Nhu Thuyen

(+8428) 2253 2930/ (+8428) 2253 2932