Operations Supervisor

cap LP & Associates' client

post time Posted 66 months ago

Role title: Operations Supervisor

Overall Role Purpose: Supervise (on a daily basis) a ground/area operations team on a rostered shift basis ensuring that shipments enter and exit the country in accordance with network procedures and transit time standards.

Reports to: Service Centre Manager

Accountabilities

Key activities

Overall goals / Typical measures

Customer

- External

- Internal

Customers

Maintain good working relationships

Co-ordination, discussion and communication

Service Centre Manager

Assist to keep performance and meet target

Problem Shooting and Improvement

Local quality report

Stakeholder

- External

- Internal

Vender (warehouse provider, suppliers)

Ensure all service they provided meet company’s requirement

Ground handling agents, Airlines, Freight forwarders & agents

Ensure hand over processes of shipments and paperwork are normally operated

Company Network

Special Request handling

Communication for daily working process

Local Country Operations staff

Daily working process review, discussion

People management

Ground/Area Operations staff at all levels

Daily working process review, discussion

People management

Ground/Area Operations Agents

Daily working process review, discussion

People management

Process

Supervision of Operations

Organize appropriate shifts and manning levels to meet business requirements.

Ensure incoming shipments are recovered, “break bulked”, inspected and cleared in the quickest, most efficient manner possible.

Manage receipt and lodgement of outbound shipments from country operations to ensure timely departure and uplift.

Ensure accurate sorting and optimum loading of all inbound & outbound shipments.

Monitor ground handler and warehouse provider performance and complete all necessary reports.

Safely and Quality Assurance

Ensure safe working practices and environment within the shift.

Participate in quality policy and initiatives e.g. ISO.

People - Management

Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.

Develop IKOs/KPIs with team members and monitor individual performance.

Consult performance appraisal.

Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.

Identify training needs and opportunities to develop a highly skilled functional department.

Employee Satisfaction.

Unplanned staff turnover.

Employee development

Employee accountability and performance.

Skills / Qualifications

Skills

Software skills (Word, Excel, PowerPoint, etc.)

Communication skills (English), spoken and written

Competences

Competency segment „Business‟

Customer Orientation: Is focused on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.

Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.

Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

Competency segment „Leadership‟

Developing People: Facilitates the development of others through personal involvement in coaching, mentoring and sponsorship. Creates an environment that fosters learning, growth and development to improve company's capability to achieve the strategic vision.

Building and Leading Teams: Knows the talent* needs of the team. Attracts and develops the people who can meet those needs. Encourages effective cooperation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance.

Competency segment „Personal‟

Influencing: Persuades others of the value of an approach or idea. Gains commitment and support and gets others to willingly take action.

Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Is not easily deterred when obstacles or delays are encountered.

Expected years of experience

2-3 years operations experience, preferably within transportation or logistics industry

Educational Qualifications

Diploma (or equivalent)

Line Trainer certified

First Aid certified

IATA Dangerous Goods Acceptance Certification

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